ANTHONY UCHE OZOKWERE

Internal Control & Business Operations Specialist

Lagos, NG.

About

Highly motivated and results-oriented professional with over 10 years of experience in internal control, sales, customer relationship management, and business operations. Proven ability to drive revenue growth, ensure operational compliance, and build strong customer relationships, contributing to organizational objectives and market expansion. Adept at supervising logistics, inventory, and sales management, leveraging strong communication and problem-solving skills to achieve impactful outcomes.

Work

Global Manpower Services (Assigned to FMN Holdings Plc)

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Internal Control Checker

Lagos, Lagos, Nigeria

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Summary

Spearheaded internal control functions for a major holding company, ensuring operational compliance and safeguarding assets through meticulous oversight of logistics and inventory processes.

Highlights

Monitored product loading activities, preventing financial losses from over and under loading and ensuring 100% compliance with shipping manifests.

Verified validity of loading documents and reconciled invoices with Gate passes, significantly reducing discrepancies and preventing unauthorized product dispatch.

Supervised loading operations to guarantee customer satisfaction and efficient product delivery, leading to improved dispatch efficiency and reduced delays.

Conducted precise verification of tare, gross, and net weights of loaded trucks, ensuring accurate billing and minimizing potential revenue leakage by X%.

Reported and resolved operational irregularities and discrepancies to management, contributing to a robust control environment and informed decision-making.

Catfish Farming Enterprise

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Business Owner/Manager

Lagos, Lagos, Nigeria

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Summary

Led comprehensive aquaculture operations, overseeing fish production, farm management, sales, and customer relations to ensure profitability and operational excellence.

Highlights

Managed all aspects of fish production and farm operations, achieving healthy stock yields and efficient resource utilization.

Monitored feeding schedules, fish health, and stock levels, implementing best practices that minimized losses and maximized growth rates.

Coordinated sales and customer relations, successfully marketing products and securing client satisfaction through effective communication.

Maintained detailed operational records and profitability reports, providing critical insights for strategic planning and business growth.

Tonyli Jewelry

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Business Owner/Manager

Lagos, Lagos, Nigeria

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Summary

Directed all facets of a jewelry retail business, from strategic sales development and customer relationship management to comprehensive operational oversight and financial record-keeping.

Highlights

Managed end-to-end business operations, including sales, customer relations, procurement, and inventory, achieving sustained profitability over 2 years.

Developed and implemented targeted sales strategies that significantly increased revenue and expanded market presence within the competitive jewelry sector.

Oversaw all procurement and inventory management, optimizing stock levels and ensuring product availability while minimizing waste.

Built and cultivated a loyal customer base, fostering repeat business and positive word-of-mouth referrals that drove continued growth.

Maintained meticulous financial records, ensuring accurate reporting and compliance for all business transactions.

Mari-Pan Boutique & Agold Jewelry

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Sales Executive

Lagos, Lagos, Nigeria

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Summary

Drove revenue growth and expanded market reach for two distinct jewelry brands through proactive customer acquisition, tailored sales presentations, and expert negotiation.

Highlights

Identified and cultivated prospective customers through networking and referrals, significantly expanding the client base over six years.

Developed and delivered persuasive sales presentations tailored to individual customer needs, resulting in high conversion rates and increased sales volume.

Negotiated and closed complex sales deals, consistently exceeding sales targets by an average of X% through strategic engagement.

Built and nurtured long-term client relationships, ensuring high levels of customer loyalty and driving repeat business.

Provided excellent customer service, promptly resolving concerns and contributing to overall customer satisfaction and business reputation.

Children's Wears Shop & John Boutique

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Sales Assistant

Lagos, Lagos, Nigeria

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Summary

Supported daily retail operations and customer engagement for two boutique stores, focusing on product assistance, transaction processing, and customer satisfaction.

Highlights

Assisted multiple customers daily with product selection and inquiries, enhancing the shopping experience and driving sales.

Processed sales transactions accurately and efficiently, maintaining a low error rate and contributing to smooth store operations.

Handled customer complaints and product returns professionally, resolving issues to ensure customer satisfaction and retention.

Supported store operations and merchandising activities, ensuring an organized and appealing retail environment.

Contributed to achieving monthly sales targets and maintaining high customer satisfaction scores through dedicated service.

Education

Augusta College, Ojo, Lagos

Ojo, Lagos, Nigeria
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Secondary Education General Studies

Eric Moore High School, Lagos

Lagos, Lagos, Nigeria
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Senior Secondary School Education General Studies

David Salva Memorial Primary School

Lagos, Lagos, Nigeria
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Primary Education General Studies

Skills

Internal Control

Internal Control and Compliance Monitoring, Internal Control Monitoring, Operational Compliance.

Sales & Business Development

Sales and Business Development, Revenue Growth Strategies, Negotiation and Closing Skills, Sales Management, Negotiation and Closing Techniques, Market Presence.

Customer Relations

Customer Relationship Management, Customer Service Excellence, CRM, Customer Loyalty, Client Satisfaction.

Logistics & Inventory Management

Inventory and Logistics Supervision, Inventory Monitoring, Dispatch Monitoring, Procurement, Supply Chain.

Communication

Communication and Presentation Skills, Interpersonal Skills, Reporting.

Productivity Tools

Microsoft Office Suite.

Teamwork & Collaboration

Teamwork and Collaboration.

Problem Solving

Problem Solving and Decision Making, Discrepancy Resolution.

Time Management

Time Management, Operational Efficiency.